FAQs

Q. What is your shipping policy?

A. Shipping will be calculated at checkout when you finalize the items in your order. There are various methods of shipping offered, so pick the option that best suits your needs. We do our absolute best to have orders shipped same day or, at the very least, within 24 hours. We understand the excitement of purchasing something you love and you shouldn’t be kept waiting at our expense. Meraki Brand’s got your back.

Shipping is free worldwide on all orders over $149.99 using code GFW19 at checkout and each shipment includes a Meraki Brand freebie. Just ‘cause we love free shit & we know you do, too.

International shipping options are available at checkout.

Q. What about returns?

A. Listen, we get it. Things happen. When they do, just know we’ve got your back. While we do hope that you love every product you order and receive from Meraki Brand, we understand that some things aren’t meant to be.

We do not accept returns online. However, if you’ve ordered an item and you need to exchange it for a different size, we’ll be more than happy to help get you sorted out. Just give us a shout at info@themerakibrand.com and let us know what’s up. We aim to respond to emails on the same day we receive them but, let’s be real, life isn’t always so simple.

Please allow up to 24 hours for a member of the Meraki team to get back to you.

Q. What does Meraki mean? and How do you pronounce it?

A. We knew it was gonna come up, so we bit the bullet and jumped the gun. Meraki is a Greek word that translates to "the soul, creativity, and love put into your work." It's pronounced 'May-Rah-Kee,' but we like to let people put their own spin on it. It's funnier for us that way. Say it how you want. We won't judge.

Q. How do your products fit?

A. We did our best to make sure our products fit true-to-size. That means that your normal size is what you'll wear when you buy something from our site. Our hoodies have a generous fit which means that they fit a little bit looser for added comfort. With that said, every body type is different, so judge accordingly. As for our hats, most snap-backs & beanies are one size fits all, with the exception of our flex hat that comes in S/M & L/XL. For the most accurate sizing, refer to our "Sizing Info" tab on the Home page.

*We recommend following washing instructions on all garments in order to ensure the longest life span for your product.

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